Founder-led support

OptiServe is founder led. When you reach out, you’re talking to the person building and supporting your system. As we grow, I may bring in help, but I’ll always be upfront about it.

I’m Luis, the founder of OptiServe.

OptiServe started when I was working for a small tree service business. One thing I noticed right away was how much time the owner spent dealing with calls. He had a secretary, but he still had to answer a lot of calls himself. Customers wanted quick answers, pricing questions, scheduling changes, job details, and even questions on what equipment we use on the job. It always ended up coming back to our owner, or even our Forman at times, and honestly, it made me think: as a business owner, you should be able to spend more time running the business, not constantly answering the phone. I thought to myself, if i was running a business where missing a call could easily lose a customer, then i would love to find a way where i can keep my business easier to manage, and have time to focus on other aspects of the business.

I built OptiServe because I watched a business owner still stuck answering calls even with help when he should’ve had more time to run his business.

OUR MISSION

What OptiServe does

Our mission is to make customer communication a whole lot easier by focusing on three main things: calls, chats, and bookings. So instead of you stopping what you’re doing to answer the same questions all day, we help handle the common stuff, capture new inquiries, reply to messages quickly and professionally, and get appointments booked without the constant back and forth. The goal is simple, fewer interruptions for you, better support for your customers, and a more organized business overall. And we’re big on being transparent. You’ll always know what’s being automated, what your customers see, how leads and bookings are being handled, and what you can change anytime. Depending on the package you pick, we can also add things like lead capture and follow up, booking confirmations and reminders, and quick training for you or your team so you actually feel comfortable using it. No confusion, no hidden stuff, just a smoother way to run your day.